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READY TO BE A VIP?

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How does POBLANO GRILL'S Reward’s program work?

It is simple. Once you enroll in the Poblano Grill Rewards program you earn points on all food and non-alcoholic beverage purchases.  As a Poblano Grill Rewards member, you’ll receive rewards, exclusive offers, and other great benefits.

How do I sign up for the program?

You can sign up for Poblano Grill rewards through our Poblano Grill’s website.  Once you complete the signup, you’ll receive a welcome email with a special offer! 

What is my special offer for signing up?

You will receive a free guacamole or espinaca queso that is valid for 14 days from the time you sign up. 

Simply give your phone number to your server when you dine-in and they will apply it to your check at the point of sale.

Is there a fee to participate?

No! Poblano Grill Rewards is free to join.

How do I earn points?

You have to give your phone number to your server when you dine with us (dine in OR carryout) to earn

your points.

You will earn 1 point for every $1 spent on food and non-alcoholic beverages (excluding tax and gratuities and after applying any discounts or coupons) at participating Poblano Grill’s Restaurants.

You’ll receive a $10 reward after you’ve earned 200 points.

Points may not be earned on amounts associated with taxes and gratuities.

Points may be earned for dine-in and take-out orders only.  Points are not valid for third party delivery orders or catering orders. 

Points will be rounded to the nearest whole dollar of the purchase.  For example, a $10.49 purchase will round down to 10 points while a $10.50 purchase will round to 11 points.

Points will not accrue for the purchase of a gift card but will accrue when the gift card is redeemed. 

On a purchase with a discount, points will be earned on the net discounted amount of the purchase.

What do I give my server to get my points?

You can your server your phone number (including area code) and they can look your account up at the

point-of-sale system and apply your rewards to your account.

When can I start redeeming my points for rewards?

As soon as you register, you can start earning rewards each time you dine with us.  As a bonus, we’ll

give you a free guacamole or espinaca queso just for signing up!  This reward can take up to 24hours to

load onto your account. 

What type of rewards will I receive?

You will earn 1 points for every $1 spent on food and non-alcoholic beverages (excluding tax and gratuities and after applying any discounts or coupons) at participating Poblano Grill’s Restaurants. You’ll receive a $10 reward after you’ve earned 200 points.

You’ll receive a free taco dinner or enchilada dinner for your birthday.

You will receive special offers throughout the year.

Do my rewards and special offers expire?

Yes, all rewards and special offers include limited time periods for you to redeem the offers.  The expiration dates will be listed next to each reward or on your account that you can access through poblanogrill.net.  Your server can also print a receipt showing your rewards, including expiration dates.

What if there are other rewards members dining with me and I pay the check? Do I get all the points?

Yes!  If you pay the check for the entire table, you get all the points!
You can also choose to split the check with another rewards member and each of you will receive points based on your individual purchases.

When will my points show up in my account?

Your points will show up in your account once you’ve completed your transaction with the server and your check is closed out.

What do I need to do if my phone number or email address has changed?

If your phone number or email has changed, be sure to update your profile online at Poblano Grill Member Portal.

Where can I view or update my account information?

You can manage your account online at Poblano Grill Member Portal. 

I received a special offer via email, do I have to print it out to redeem?

No! You can show the email and offer code to your server on your phone or if you’re a rewards member, the offer will be automatically loaded on to your account and you can redeem it when you give your phone number to your server so they can redeem it at the point of sale.

Who do I contact with questions about the program or to get missed points added to my account?

If you have a question about your Poblano Grill Rewards account or need to add in missing points, you can ask your server or manager on duty the next time you visit Poblano Grill.  Or you can email comments@poblanogrill.net and we can direct your comment to the appropriate location.

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